Professional Mediation Skills

Peacemakers' Professional Mediation Skills training workshop is a comprehensive course in effective dispute resolution, where participants are trained in the skills needed to address issues that arise from: 

✓ Cultural diversity
✓ Power imbalances
✓ Workplace misconduct

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Introduction

Peacemakers' Professional Mediation Skills training workshop is a comprehensive course in effective dispute resolution, where participants are trained in the skills needed for effective mediation of commercial disputes.

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Course Content

Topics include:

• Overview of Alternative Dispute Resolution processes
• Principles and stages of mediation
• The role of the mediator
• Managing behaviours and emotions in conflict
• Understanding and managing emotions
• Working with attorneys and parties' representatives
• Mediation skills, including: interest-based mediation, active listening, reframing, addressing barriers to agreement, overcoming impasses, and drafting settlement agreements
• Ethical issues, including: confidentiality, neutrality and impartiality, informed consent, conflict of interest, and responsibilities to 3rd parties

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What You Can Expect

• Live demonstration of the mediation process
• Focus on process and skills in parallel
• Interactive and engaging role play simulations
• Extensive coaching of participants
• Personalised one-to-one feedback

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Who Should Attend

• Corporate professionals whose work involves the management of human resource, disputes, and conflicts
• Lawyers and in-house counsel
• Government and public officials
• Judicial officers
• Frontline staff
• Aspiring mediators

 

 

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Training Schedule

The programme is offered on an "in-company" basis by request only, subject to a minimum group of 12 participants.

Get in Touch

If you or your organisation are interested in learning to manage conflicts strategically, or acquiring mediation skills and expertise, drop Peacemakers a message today.