Say It Right!

Enhancing Communication through Representational Systems


Enhance your communication in your business and personal life by shaping your language for different informational styles with skill and precision.



Online, on Zoom

Course Description

Have you ever noticed that some people just seem to be able to “speak the other person’s language”? That they can “see eye to eye on things” or “feel where they are coming from?” Do you want to be able to communicate with others in a way that they can see what you’re saying?

Neuro-Linguistic Programming (NLP) is a model for studying human behaviour and communication. NLP helps you to understand how people take in, store and process information, giving you a deeper and advanced understanding of human psychology and behaviour.

Drawing from over 30 years of experience, Professor Joel Lee will share with you frameworks and techniques from NLP to up your communication game. This course provides bite-sized and accessible lessons packed with rich insights to enable you to enhancing communication through representational systems.

You will learn the different ways people represent information to themselves, and how to identify a person’s primary informational style. You will learn techniques to expand your flexibility in communicating to different informational styles, as well as shaping your language to precisely speak to those styles. You will be able to apply these techniques immediately to enhance your communication, be it in your business, organisation, or personal life.

We look forward to you joining us in this course, and taking that step closer to solving the People Puzzle!

Next Course Date

16 June 2022


Online, on Zoom


10.30 am - 6.30 pm (SG Time)


Professor Joel Lee

Training Level

Communication: Level 1

Course Fee

SGD 500 (Early bird rate)


What You'll Gain

✅  Understand the foundational pillars of Neuro-Linguistic Programming and how it can improve your professional and personal life.

✅  Learn the different ways people represent information to themselves.

✅  Learn to identify a person’s primary informational style.

✅  Learn techniques to expand your flexibility in communicating to different informational styles.

✅  Learn to shape your language to precisely speak to those informational styles.

✅  Be able to apply these techniques immediately to improve the way you build relationships, be it in your business, organisation, or personal life.

✅  Be trained by an award-winning law professor from one of Singapore’s top universities who is a leading figure in the international mediation and negotiation scene.


Course Content

🧠  Representational Systems

🧠  Accessing Cues

🧠  Tracking and Matching Representational Systems

🧠  Developing Multi-Sensory Flexibility

🧠  Translating Representational Systems


Who Should Attend

✅  Professionals who want to become more influential and successful in their business communications and relations

✅  Executives, lawyers, teachers, healthcare professionals, or any other profession that relies on connecting with other people on a daily basis

✅  Anyone who is facing difficulties connecting with and understanding other people in your life

✅  Anyone interested in Neuro-Linguistic Programming, or in understanding the psychology behind human behaviour and communication



📚 Trainees should possess a working proficiency of the English language.

📚 No prior professional experience or qualifications are required for this course.

📚 This course is a foundational course to Neuro-Linguistic Programming and rapport building, suitable for anyone interested.


Course Completion

🎓  Trainees must meet the minimum 90% attendance and pass the associated assessment to be awarded a Certificate of Completion.

🎓  The assessment consists of a practical component (small group exercises) and a theoretical component (take-home assessment).

🎓  Trainees who obtain all 4 Certificates of Completion will be certified as "People Puzzle Practitioner: Communication Level 1".


Trainer's Profile

Professor Joel Lee
Training Director & Master Trainer at Peacemakers

Joel Lee is a Professor at the Faculty of Law, the National University of Singapore. Joel co-pioneered the teaching of Negotiation and Mediation in the Singapore Universities and has played a significant role in furthering the development of mediation in Singapore, not just in education but in practice. A graduate of Victoria University of Wellington and Harvard Law Schools, Joel is a partner with CMP-Cambridge (USA) and a principal mediator with the Singapore Mediation Centre.

Joel was a member of the International Mediation Institute's Independent Standards Commission and Intercultural Taskforce and was also a key member of the Ministry of Law’s Working Group on International Commercial Mediation. Joel is presently the founding Chair of the Board of the Singapore International Mediation Institute. He is also a Certified Trainer of Neuro-Linguistic Programming (NLP).

Joel has taught overseas at the University of Copenhagen (Denmark), University of Law, Economics and Science of Aix‐Marseille (Aix‐en‐Provence France) and Anglia Law School (UK) and is the co-editor and co- author of the book "An Asian Perspective on Mediation" and the “Singapore Mediation Handbook”, and the General Editor for the Asian Journal on Mediation. In 2011, Joel was awarded the Outstanding Educator Award which is the National University of Singapore's highest teaching award.



💵 SGD 500 (Early bird rate, until 15 May 2022)

💵 SGD 800 (Regular rate)  

💵 Payment by credit card, powered by Stripe

💵 Trainees who register for all 4 "The People Puzzle: Communication" modules can obtain a 15% discount - apply "TPPCOMM"* at checkout!  

*Cannot be used in conjunction with other coupons


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Say the Right Thing, at the Right Time, Every Time.