Communicating with Empathy in the Workplace
Connect with your colleagues, support workplace mental health, resolve conflicts, and build strong relationships
Course Description
Welcome to "Communicating with Empathy in the Workplace," a comprehensive course designed to enhance your communication skills and foster a more compassionate work environment.
Empathy is an important element of good leadership. In this course, you will learn the art of empathetic communication, gaining practical strategies to connect with colleagues, resolve conflicts, and build strong relationships.
Gain the ability to understand others’ emotions and show compassion can contribute to effective communication at the office, and develop essential skills to become a more empathetic and effective communicator.
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What You'll Gain
✅ Enhanced Empathetic Communication Skills: Develop a heightened ability to connect with others on a deeper emotional level.
✅ Effective Conflict Resolution and Collaboration: Acquire skills to engage in open and productive discussions, and understand differing perspectives.
✅ Empathetic Leadership and Team Building: Gain insights into how empathetic leaders cultivate trust, loyalty, and a sense of belonging within their teams
✅ Application of Empathy in Organisational Contexts: Apply acquired empathetic skills to real-world organisational scenarios.
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Course Content
✏️ Defining Empathy in the Workplace
✏️ Why is Empathy Important in the Workplace
✏️ Ways to Show Empathy in the Workplace
✏️ Benefits of Communicating with Empathy
✏️ How to Communicate with Empathy
✏️ Customer-Centric Empathy
✏️ Cultivating Empathetic Leadership: Strategies for Leaders
✏️ Developing Your Empathetic Abilities
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Who Should Attend
✅ This training is essential for all employees in an organisation.
✅ Leaders and Managers: Supervisors, managers, and team leaders can benefit from this course by developing empathetic leadership skills. They will learn how to foster a supportive and inclusive work environment, effectively communicate with their team members, and lead with compassion and understanding.
✅ Employees and Team Members: Individuals at all levels of an organization can improve their interpersonal skills by completing this course. They will gain the ability to connect more deeply with colleagues, resolve conflicts, and contribute positively to a harmonious work atmosphere.
✅ Human Resources Professionals: HR personnel can leverage the course content to design training programs that promote empathy and emotional intelligence within their organizations. This can lead to improved employee satisfaction, reduced turnover, and a more cohesive workforce.
✅ Customer Service Representatives: Professionals who interact with clients and customers will find the course valuable in enhancing their ability to understand and respond to customer needs and concerns with empathy. This can lead to stronger client relationships and better customer satisfaction.
✅ Entrepreneurs and Small Business Owners: Individuals running their own businesses can benefit from the course by incorporating empathy into their leadership style. They will learn how to create a work environment that promotes employee well-being, loyalty, and productivity.
✅ Anyone Seeking Personal Growth: The takeaways from this course is not limited to the workplace context; anyone looking to enhance their empathetic abilities for personal growth, improved relationships, and overall well-being can find value in its content.
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Pre-requisites
📚 Trainees should possess a working proficiency of the English language.
📚 No prior professional experience or qualifications are required for this course.
📚 This course is a foundational course, suitable for anyone interested.
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Course Completion
🎓 Trainees must complete all lectures and pass all quizzes to be awarded a Certificate of Completion by Udemy.
🎓 The quizzes consist of practical exercises, making use of illustrative scenarios based on real world situations
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Trainer's Profile
Sean Lim
Managing Director at Peacemakers
Internationally accredited and certified as a mediator since 2016, Sean’s mediation practice focuses on commercial disputes. He has successfully mediated numerous commercial cases including employment, insurance, shareholding, investment, and medical disputes, and his clients include private companies, non-governmental organisations, as well as public sector entities.
Sean is certified with the Singapore International Mediation Institute, and has extensive experience in international commercial mediation from his time with the Singapore International Mediation Centre and as the founding Registrar of Sage Mediation. Sean is also an Associate Mediator with and coach for the Singapore Mediation Centre. Sean was also part of the pioneering team which established a Healthcare and Medical Disputes Mediation Unit for Singapore's Ministry of Health, where he assisted with the resolution of a major disease outbreak in Singapore that resulted in 8 deaths.
Since his student days at the National University of Singapore, Sean has been involved in mediation education among the youth. Sean regularly teaches peer mediation and conflict resolution skills to youth and educators from primary to tertiary levels across Asia. He was part of the founding committee of the International Mediation Singapore, Singapore's first international mediation moot competition organised alongside the signing of the Singapore Convention on Mediation. Sean has coached Singapore’s teams for international negotiation and mediation competitions, and regularly serves as a competition judge. He continues to inspire and impact youth through tailored coaching workshops and the annual Peacemakers Conference, imparting peacemaking to the next generation.
Sean’s personal mission to create social change and make a difference in the community also permeates his other ventures and interests. His interest in healthcare and advocacy work started with his family as they battled through a terminal illness diagnosis in 2006. Sean founded ReSupp, a wellness brand which combines the best of Western and Traditional Chinese Medicine, and served as its CEO. Sean also serves as a consultant for governmental and private entities on upskilling and training support at the workplace, and his work has impacted thousands of PMETs around the world.
Master Empathetic Communication Today!
